General terms and conditions for Campingplatz Arlberg Gmbh. As at 2017

Arrival and departure: Depart from the campsite by 12.00 p.m., arrival at the camp site available from 3.00 p.m. (in the event of early arrival or later departure, the amount for a full day will be charged). Billing is effected for the entire period booked and this is also to be paid in full in the event of early departure (no matter what the reason).

Later arrival: For guests who are due to arrive late a separate "Night-time pitch" with electricity connection is available.

Private bath-houses at Camping Arlberg may be used under the following conditions: Each pitch has its own private bath-house right at the pitch, which will be clean upon arrival. The bath-house is to be kept clean by the guest for the duration of their stay. We can also carry out cleaning for you during your stay on request, for a fee. Any cleaning is to be done using non-scratch and non-caustic materials only. There will be a charge for any damages, energy used for the electricity point, the private bath-house, electric boiler and electric heating. A thermostat is installed in every bath-house. Fuses are not to be switched off (frost risk), this is controlled centrally. Please ventilate the area well after showering; please open the window.

Not permitted in private bath-houses: Smoking, cooking, staying the night, taking in or cleaning pets, waxing skis, cleaning various objects, disposing or rubbish in the toilet (nor of food remnants – risk of blockage), drying tents etc. We provide a bath-house for you to use – however it is not a storage area for sundry items. In the event of non-compliance, we will charge for the full restoration cost!

Throughout the site area please note: the quiet times stated are to be adhered to, 5 km/hr speed restriction, before entering the facilities please remove slip protection from shoes, dogs are to be kept on a lead and must do their "business" outside the site; dog showers are available. We would also ask our guests to separate their waste, there are plenty of appropriate containers provided!

Night-time quiet hours: from 10 p.m. to 8 a.m. During this time access and exit from pitches 1 - 145 is not available; in the event of medical emergencies an emergency opening is available at the glass panel, press the button on the barrier column (at the barrier at Reception, this can be located to the right of the Reception entrance, next to the doors). This is CCTV monitored and any mis-use will be charged at € 100.—or more. A doctor’s certificate is to be presented as proof of a doctor’s attendance.

Payment methods: Cash, credit or debit cards are accepted.

Cancellation conditions:

We generally ask you to comply with the following:

No charge for cancellations made 30 days before your arrival. Should you be delayed, do not arrive at all or have to leave early for your booked stay and we are not able to re-let the pitch, 80 % of the booked package is to be paid. To not incur cancellation fees should you be delayed or not be able to enjoy your holiday in the event of illness, we recommend that you take our travel cancellation insurance. An insurance broker will be happy to help.

For cancellations, and in accordance with our cancellation conditions, any deposit made will be valid for 1 full year, thereafter this will lapse and will not be refunded.

Reservation: Preferred in writing

Summer work

From time to time we need to mow the grass at the pitches, we apologise for any short disruptions while we carry out this task. Open fires are not permitted! Please use your private bath-house for your laundry, so as not to damage our trees and bushes.

Winter work

Snow clearance and gritting: We clear the access road to the camp site and the paths at the site from around 8 a.m. until around 6 p.m. using machinery and when it is slippery, grit is also put down. We would ask that you take great care when snow clearance work is being carried out and also when areas are being gritted. Upon arrival your pitch will be cleared of snow. For the duration of your stay you are responsible for your own pitch. Grit is provided free of charge.

Weather and snow reports along with information about the area can be seen on the home page

Wellnesscenter Arlberg-Stanzertal is managed by Pettneu district council.

Place of fulfilment and place of jurisdiction: Place of fulfilment is the town where the accommodation is based. For any disputes concerning the accommodation the court is in Landeck is the agreed place of jurisdiction.

Subject to alterations in price in the event of unforeseen charges, e.g. in the energy sector Also subject to general and printing errors.
Upon the publication of this new price list all previous lists are automatically invalid.

Kind regards, the Camping Arlberg Team
As at: 2017